On-Site Morning Customer Care Specialist (Part-Time)

Melaleuca; Rexburg (ID); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Free Melaleuca products

401(k) with match

Longevity bonuses

No layoffs

Company events

Employee discounts

Job summary

Melaleuca is seeking a Customer Service Specialist for mornings, Monday–Friday, in Rexburg, Idaho. This on-site, part-time role focuses on handling customer calls professionally, resolving issues, and ensuring customer satisfaction while contributing to a feel-good lifestyle brand.

The position requires strong typing, exceptional communication, and the ability to manage multiple tasks during peak periods. Training will be provided, and employees enjoy benefits typical of a health and wellness

Qualifications

• Typing 40 wpm
• 10 key touch
• Interpersonal and customer relation skills
• Ability to communicate effectively by phone and in person
• Ability to work independently and professionally

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call in logs in detail.
• Forwards logs pertaining to shipping problems and requests to appropriate department.
• Reships products lost by carrier or missing items with proper verification.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returns.
• Reclaim products sent in error and issue prepaid postage labels.
• Answers basic product and service questions.
• Transferrs calls to appropriate department and assists other departments.

Skills

Typing 40 wpm

10 key touch

Interpersonal skills

Customer service

Communication

Job description

Melaleuca is seeking a Customer Service Specialist for mornings, Monday–Friday, in Rexburg, Idaho. This on-site, part-time role focuses on handling customer calls professionally, resolving issues, and ensuring customer satisfaction while contributing to a feel-good lifestyle brand.

The position requires strong typing, exceptional communication, and the ability to manage multiple tasks during peak periods. Training will be provided, and employees enjoy benefits typical of a health and wellness