On-Site Customer Care Specialist — Fast-Paced Wellness Brand

MELALEUCA INC; Idaho Falls (ID); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Free Melaleuca products monthly

401(k) with match

Longevity bonuses

No layoffs

Fun company events

Job summary

Melaleuca is seeking a Customer Service professional in Idaho Falls, ID, on-site, full-time. The role handles customer calls to resolve issues, maintain satisfaction, and demonstrate value to customers while contributing to a fast-paced team.

You will log details, forward shipping logs to the right teams, and process reships or refunds as needed, while upholding company policies and delivering excellent service.

Qualifications

• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call taken in customer log files in detail.
• Forwards logs pertaining to shipping problems to appropriate department or individuals.
• Reships products lost by carrier or missing items after verifying the order.

Skills

Typing 40 wpm

Interpersonal skills

Customer service

Problem solving

Communication

Work independently

Job description

Melaleuca is seeking a Customer Service professional in Idaho Falls, ID, on-site, full-time. The role handles customer calls to resolve issues, maintain satisfaction, and demonstrate value to customers while contributing to a fast-paced team.

You will log details, forward shipping logs to the right teams, and process reships or refunds as needed, while upholding company policies and delivering excellent service.