On-Site Metal 3D Printing Service Engineer

Nikon SLM Solutions AG; Concord (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage (medical

Dental & Vision

401(k) with 4% match

Holiday Pay & Paid Time Off

Parental leave

Job summary

Nikon SLM Solutions is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. The role emphasizes mechanical and electrical setup, precision alignment, and establishing customer network interfaces to ensure full machine operation.

You will train customer personnel, coordinate with the Service Manager, and travel internationally as needed to support installations and ongoing service.

Qualifications

• Bachelor-level engineering degree or equivalent experience.
• Hands-on troubleshooting of mechanical and electrical industrial equipment.
• CAD software proficiency.
• Ability to read electrical schematics.
• Strong interpersonal and communication skills.

Responsibilities

• Provide technical support for installed machines across electrical, mechanical, cooling, and gas systems to maximize performance.
• Collaborate with customers to ensure successful installation and start-up.
• Train customer personnel on level 1 system usage and peripheral machines.
• Attend/coordinate meetings with customers to discuss installation or repair status and timing.
• Communicate installation/repair status regularly to customer and Service Manager.
• Work closely with Service Manager to ensure excellent customer service.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

CAD software

Interpersonal communication

Travel readiness

Ability to work under pressure

Education

Bachelor of Science in Mechanical/Electrical/Electronic/Automation or equivalent

Tools

CAD software

Job description

Nikon SLM Solutions is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. The role emphasizes mechanical and electrical setup, precision alignment, and establishing customer network interfaces to ensure full machine operation.

You will train customer personnel, coordinate with the Service Manager, and travel internationally as needed to support installations and ongoing service.