Global Install & Service Engineer for Metal 3D Printing

Nikon SLM Solutions AG; North Carolina; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with 4% match

Holiday pay & PTO

Parental leave

Gym reimbursement

Tuition reimbursement

Disability coverage

Life insurance

Job summary

Nikon SLM Solutions AG is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. You will handle mechanical and electrical setup, align equipment, and ensure network interfaces are working.

The role requires hands-on troubleshooting, CAD software savvy, and the ability to travel internationally as needed. You will train customer personnel and coordinate with the Service Manager to maintain top-tier support.

Qualifications

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent.
• Hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Experience with CAD software.
• Read electrical schematics.
• Experience with 3D printing tech, Metal Laser Powder Bed Fusion preferred.
• Ability to travel internationally if requested.
• Strong interpersonal and communication skills.
• Ability to work independently and cope with pressure.

Responsibilities

• Provide technical support for installed machines across electrical, mechanical, cooling, and gas systems.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use.
• Attend and schedule meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Skills

Interpersonal communication

Troubleshooting – mechanical/electical

Read electrical schematics

Education

Bachelor of Science in Mechanical / Electrical / Automation or equivalent

Tools

CAD software

Computer hardware setup

Job description

Nikon SLM Solutions AG is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. You will handle mechanical and electrical setup, align equipment, and ensure network interfaces are working.

The role requires hands-on troubleshooting, CAD software savvy, and the ability to travel internationally as needed. You will train customer personnel and coordinate with the Service Manager to maintain top-tier support.