Help Desk Technician I

UIC Arctic Response Services, LLC; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Job summary

UIC Arctic Response Services, LLC seeks an On-Site Help Desk Technician I to provide in-person, phone, and email support in Anchorage, AK. The role focuses on resolving basic computer problems, guiding end-users, and maintaining hardware and software.

A customer-centric approach and clear communication are essential. The position requires an Associate’s degree (MIS/CS or related) with potential degree in progress, plus preferred A+ or Network+ certificates.

Qualifications

• Associate’s Degree in MIS/CS or related field; degree may be in-progress.
• Prefer A+ or Network+ certificates; pursuing these qualifications may be in progress.
• Background check required; US citizenship may be required.

Responsibilities

• Assist/guide personnel with basic computer/network support: answer inquiries, troubleshoot, diagnose and resolve problems.
• Evaluate, install and/or repair computer hardware, software and peripheral equipment.
• Log, monitor and track IT Help Desk requests using ticketing systems; follow up on tasks.
• Maintain inventory of computer/software supplies and order as needed.
• Set up equipment for employee use and ensure proper installation of cables, OS, or software.
• Provide scheduled after-hours on-call support for customers.
• Attend IT workshops and webinars for ongoing education.

Skills

Critical thinking

Active listening

Complex problem solving

Coordination & instruction

Judgment & decision making

Monitoring

Education

Associate’s Degree in MIS/CS or related field

Job description

Overview

HELP DESK TECHNICIAN I (BHAK)

We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.

Responsibilities

Essential functions will include:

• Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
• Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
• Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
• Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
• Assist other IT personnel with their job responsibilities as necessary.
• Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
• Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide scheduled after hours on-call support for customers.
• Perform other duties as assigned.

Qualifications

Educational & Experience:

• Associate’s Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.

Certificates, Licenses, Registration Requirements:

• Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
• We require that these qualifications be completed prior to one calendar year after being hired.

Skills:

• Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.

Knowledge:

• Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology

Abilities:

• Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
• Ability to sit/stand for prolonged periods of time; confined to workstation.
• Ability to lift objects up to 50 lbs.
• Prolonged use of video display terminals.
• Reach/relocate items above shoulder.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.