Help Desk Merchant Services

ICES: Data, Discovery, Better Health; Anchorage (AK); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, Rx, Dental, Vision insurance

Employee assistance program

Paid time off

Employee Stock Ownership Plan

Job summary

ICES: Data, Discovery, Better Health is seeking a full-time Help Desk Technician in Anchorage. This role demands outstanding communication skills and the ability to manage multiple projects in a fast-paced environment. Candidates should possess a high school diploma, reliable transportation, and demonstrate a strong aptitude for technology.

The position offers extensive training along with benefits such as health insurance, 401(k) matching, and paid time off, but it is not remote. Pay starts at $19.00/hour.

Qualifications

• Must type 35wpm accurately.
• Devoted to providing outstanding customer service.
• Must have reliable transportation and valid driver's license.

Responsibilities

• Assess merchants' needs and troubleshoot technical issues.
• Manage multiple projects daily in the office and at client locations.
• Demonstrate excellent record of attendance and punctuality.

Skills

Outstanding customer service

Communication skills

Technology troubleshooting

Organizational skills

Task/detail-oriented

Education

High school diploma or GED

Job description

Are you the person that family asks to fix the computer, smart TV, or reprogram the remote? Are you looking for a full time job that leaves your nights and weekends free? Do you pick up computer programs, new apps on your phone, and anything related to technology quickly? Are you a creative problem solver that learns new concepts fast?

If you have the proven experience, work ethic and a drive to succeed, we would like to hear from you.

Cornerstone Credit Services is looking for a Help Desk Technician in our merchant services office. Our high energy, fast-paced business environment requires a hard working, dependable person with outstanding customer service and communication skills and the ability to manage multiple projects daily, both in the office and at client locations.

Candidates must type 35wpm accurately, be organized and task/detail-oriented, and devoted to providing outstanding customer service. Credit Card terminal and processing experience helpful but not required. The electronic payments field is updating constantly so the right candidate must show the ability to grow in product and industry knowledge.

Must be able to assess merchants' needs, troubleshoot and fix technical issues, and suggest or promote alternative products or services. Must have excellent follow through on assigned tasks and projects. Must be able to demonstrate excellent record of attendance and punctuality.

Core work schedule is full time, Monday - Friday, 40 hrs/week, Monday – Friday 8am to 5pm in our Anchorage office. We offer extensive training, a positive team-environment, and great benefits. This position is not remote.

Must have high school diploma or GED and be 18 years of age or older; must have reliable transportation, valid driver’s license and current auto insurance.

Pay: $19.00 to start

Benefits

• 401(k) with employer matching
• Health, Rx, Dental, Vision insurance
• Employee assistance program
• Paid time off
• Employee Stock Ownership Plan