On-Site Medicare Customer Support Specialist

Maximus; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Maximus in Phoenix, AZ is seeking a Customer Service Representative to handle basic inquiries through multiple channels. This on-site role requires clear English communication and the ability to follow pre-scripted responses while maintaining privacy compliance.

You will work with a computerized tracking system, assist callers with online applications, and refer complex issues to CSR Leads as needed. This position emphasizes teamwork, attendance, and participation in internal training.

Qualifications

• High School diploma or equivalent.
• 6 months of customer service experience.
• Must be able to speak and read English clearly.
• On-site work requirement and attendance.
• Willingness to participate in internal training.

Responsibilities

• Provide customer service for basic inquiries via phone, email, web chat or letters.
• Handle basic and routine calls with professional courtesy.
• Use computerized system to track information and troubleshoot.
• Provide feedback on call trends, processes and training.
• Refer inquiries to published materials or senior staff when needed.
• Respond promptly with pre-scripted responses and maintain HIPAA/privacy rules.

Skills

Customer service

English proficiency

Interpersonal skills

Teamwork

Training participation

Education

High School diploma or equivalent

Job description

Maximus in Phoenix, AZ is seeking a Customer Service Representative to handle basic inquiries through multiple channels. This on-site role requires clear English communication and the ability to follow pre-scripted responses while maintaining privacy compliance.

You will work with a computerized tracking system, assist callers with online applications, and refer complex issues to CSR Leads as needed. This position emphasizes teamwork, attendance, and participation in internal training.