On-Site CSR: Medicare Support & Customer Care

Maximus; Chester (VA); On-site; USD 31,000 - 38,000; Full time

Job summary

Maximus is seeking a customer service professional for an on-site role in Chester, Virginia. You will handle basic inquiries across multiple channels, use a tracking system for information gathering, and provide timely, courteous responses using scripted guidance.

The role requires a High School diploma or equivalent with at least 6 months of experience, strong English skills, and reliable attendance. Overtime and holidays may be required; participation in Medicare Tier I training will follow.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team
• Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
• Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Responsibilities

• Provide customer service for basic and routine inquiries and problems via multiple channels.
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Skills

Customer service

English proficiency

Interpersonal skills

Team collaboration

Time management

Education

High School diploma or equivalent

Job description

Maximus is seeking a customer service professional for an on-site role in Chester, Virginia. You will handle basic inquiries across multiple channels, use a tracking system for information gathering, and provide timely, courteous responses using scripted guidance.

The role requires a High School diploma or equivalent with at least 6 months of experience, strong English skills, and reliable attendance. Overtime and holidays may be required; participation in Medicare Tier I training will follow.