On-Site Customer Service Rep — Healthcare Support

Maximus

Tampa (FL)

On-site

USD 19,000 - 27,000

Full time

14 days+

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Job summary

Maximus in Tampa, FL is seeking a detail-oriented Customer Service Representative to support basic and routine inquiries from the Tampa area. You will handle calls, emails, and web chats, using pre-scripted responses and internal systems to assist applicants and plan providers.

This on-site role requires a high school diploma, at least six months of customer service experience, English fluency, teamwork, and the ability to work within turnaround times; overtime and holidays may be required, with

Qualifications

High School diploma or equivalent with 6 months of customer service experience.
Must be able to speak and read English clearly, professionally and fluently.
Ability to work within established turnaround times.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
Must participate and certify in internal training to begin this role.
On-site work is required; remote work not available for this role.

Responsibilities

Provides customer service for basic and routine inquiries via multiple channels (phone, emails, web chats, or written letters).
Uses computerized system for tracking, information gathering, and troubleshooting.
Provides feedback on call trends, processes, procedures, and training.
Responds to inquiries by referring to published materials or more senior staff when needed.
Remains courteous and professional, responds timely to inquiries.
Follows privacy and HIPAA rules and company policies.
Assists callers with filling out online applications and submitting to plan provider.
Completes basic call logs and routes calls to CSR Lead as needed.
Keeps knowledge of client regulations and policies up to date.