On-Site Customer Care Specialist — Medicare & Compliance

Maximus; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Maximus in Phoenix, AZ is seeking a customer service representative to handle basic inquiries via phone, email, web chat, or letters. On-site work and English fluency are required; a high school diploma with 6 months of customer service experience is preferred.

You will use a computer system to track information, follow standard procedures, and assist callers with online applications. Collaboration with team members and adherence to privacy rules are essential, with mandatory training and

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Skills

Interpersonal skills

Team player

English-speaking

Education

High School diploma or equivalent

Job description

Maximus in Phoenix, AZ is seeking a customer service representative to handle basic inquiries via phone, email, web chat, or letters. On-site work and English fluency are required; a high school diploma with 6 months of customer service experience is preferred.

You will use a computer system to track information, follow standard procedures, and assist callers with online applications. Collaboration with team members and adherence to privacy rules are essential, with mandatory training and