On-Site Medicare Care Outreach Specialist

Electronic Caregiver, Inc.; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Electronic Caregiver, Inc. in Las Cruces, NM seeks a Connected Care Specialist for an on-site role focused on outbound enrollment calls to eligible Medicare beneficiaries. You will clearly explain care programs, obtain enrollment consent, and complete electronic documentation.

Success depends on consistent productivity, accuracy, and meeting enrollment quotas while maintaining HIPAA and privacy standards in a fast-paced environment with strong customer service and teamwork.

Qualifications

• High School Diploma or GED required.
• Customer service, call center, healthcare, or enrollment experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal skills.
• Basic computer skills and working knowledge of Microsoft Office and Outlook.
• Ability to learn and navigate dialer, CRM, and electronic documentation systems.
• Strong attention to detail and accuracy.
• Ability to handle questions, concerns, and objections professionally.
• Ability to work independently while meeting individual and team goals.
• Comfortable working in a fast-paced, goal-oriented environment.
• Ability to maintain regular on-site attendance and work assigned hours or shifts.

Responsibilities

• Make outbound calls to eligible benefit recipients following established outreach and enrollment procedures.
• Clearly explain applicable Medicare-supported care programs, including program purpose, expectations, and next steps.
• Answer questions, address concerns, and obtain required enrollment consent.
• Complete enrollment activities and electronic documentation accurately.
• Meet individual enrollment and productivity goals established by the department.
• Maintain required dialer login, productive time, call activity, and schedule adherence.
• Manage assigned outreach queues, call dispositions, and follow-up activities.
• Receive inbound callbacks and provide basic call transfers or rerouting as needed.
• Provide professional, respectful, and recipient-focused customer service.
• Use active listening, empathy, and rapport-building skills during every interaction.
• Follow approved enrollment messaging, processes, quality standards, and coaching requirements.
• Accurately document calls, recipient communications, consent, enrollment outcomes, and follow-up activities.
• Protect confidential information and follow HIPAA, privacy, security, and company requirements.
• Work with providers, clinical staff, supervisors, and internal teams to resolve questions or enrollment barriers.
• Attend required training, coaching sessions, department meetings, and company meetings.
• Perform other related duties as assigned.

Skills

Customer Service

Rapport Building

Professionalism

Productivity & Time Management

Goal Accountability

Problem Solving

Attention to Detail

Quality & Compliance

Confidentiality

Microsoft Office

Education

High School Diploma or GED

Tools

CRM

Outlook

Job description

Electronic Caregiver, Inc. in Las Cruces, NM seeks a Connected Care Specialist for an on-site role focused on outbound enrollment calls to eligible Medicare beneficiaries. You will clearly explain care programs, obtain enrollment consent, and complete electronic documentation.

Success depends on consistent productivity, accuracy, and meeting enrollment quotas while maintaining HIPAA and privacy standards in a fast-paced environment with strong customer service and teamwork.