Clinical Triage & Patient Care Coordination Specialist

Electronic Caregiver, Inc.; Las Cruces (NM); On-site; USD 48,000 - 60,000; Full time

Job summary

Electronic Caregiver, Inc. in Las Cruces, NM seeks a Clinical Triage Specialist to serve as the frontline clinical support resource for patients, caregivers, providers, and care team members.

You will receive, document, prioritize, and route patient calls, messages, and care-related requests, supporting efficient communication and access to care. The role operates within established protocols and does not independently diagnose or alter treatment.

Qualifications

• Knowledge of medical terminology and MA scope of practice.
• Strong patient communication and customer service skills.
• Ability to prioritize and document accurately.

Responsibilities

• Serve as frontline clinical support for patients, caregivers, providers, and care team.
• Receive, document, prioritize, and route patient calls, messages, and care-related requests.
• Escalate to nursing or provider staff as needed; support access and continuity of care.

Skills

Medical terminology

Patient communication

Multitasking

Education

Certified Medical Assistant (CMA)

Registered Medical Assistant (RMA)

CCMA or equivalent credential

Tools

EHR systems

Microsoft Office

Telephony platforms

Job description

Electronic Caregiver, Inc. in Las Cruces, NM seeks a Clinical Triage Specialist to serve as the frontline clinical support resource for patients, caregivers, providers, and care team members.

You will receive, document, prioritize, and route patient calls, messages, and care-related requests, supporting efficient communication and access to care. The role operates within established protocols and does not independently diagnose or alter treatment.