On-Site Manufacturing IT Support Specialist

Operations; Piscataway Township (NJ); On-site; USD 30,000 - 44,000; Full time

Job summary

Amneal is seeking an IT User Support Associate (Manufacturing) to provide on-site IT support for site infrastructure, lab systems and production technologies in a cGMP environment.

You will collaborate with automation, engineering, manufacturing, laboratory, Quality and IT teams to diagnose data, interface and application issues without disrupting validated operations, while supporting data collection and analytics across plant systems.

Qualifications

• Bachelor's degree in IT/CS preferred or equivalent relevant experience.
• Experience with Windows operating systems, desktop apps, hardware, and peripherals.
• Exposure to industrial protocols and regulated environments (GxP) is a plus.

Responsibilities

• Provide on-site IT support for plant applications, historians, SCADA/MES interfaces, and industrial networks.
• Monitor system health, coordinate patches, backups, access reviews and incident troubleshooting.
• Develop secure data flows using OPC UA, MQTT, REST APIs and database interfaces.
• Collaborate with automation, engineering, manufacturing, lab, Quality and IT teams to diagnose data issues without disrupting validated operations.
• Acquire, clean and analyze time-series and process data from approved sources.
• Build prototypes for analytics and ML use cases like anomaly detection and predictive maintenance.
• Train/test split, model selection, evaluation and error analysis for operational decisions.
• Deploy models via APIs, pipelines, dashboards, or edge/cloud platforms under guidance.
• Monitor data quality and model performance; document limits and escalation thresholds.
• Maintain documentation, specs, diagrams, and support knowledge articles.
• Follow SDLC/CSV, change-control, cybersecurity, data integrity and incident-management procedures.
• Participate in risk assessments, testing, release readiness and QA for GxP solutions.
• Deliver project work with clear estimates and dependencies; coordinate with vendors and site resources.
• Provide on-site support and join on-call rotation after training.

Skills

Windows OS support

Microsoft Office

Hardware & peripherals

OPC UA

MQTT

Education

Bachelor's Degree (BA/BS) in Information Technology / Computer Science Preferred

Job description

Amneal is seeking an IT User Support Associate (Manufacturing) to provide on-site IT support for site infrastructure, lab systems and production technologies in a cGMP environment.

You will collaborate with automation, engineering, manufacturing, laboratory, Quality and IT teams to diagnose data, interface and application issues without disrupting validated operations, while supporting data collection and analytics across plant systems.