On-Site Mailroom & Packages Ops Specialist

Ricoh Careers; Indianapolis (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401K plan

HSA

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Indianapolis, IN is seeking a Mailroom & Package Operations Specialist to manage high-volume copying, mailing, and distribution tasks on-site while providing quality service to internal customers.

The role includes troubleshooting copier equipment, handling shipping/receiving, maintaining logs, and occasional overtime. Proficiency in MS Office and a TWIC card are valued; a driver's license may be required.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
• MUST ACQUIRE A TWIC CARD

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and elevate calls to technicians
• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
• Performs duties of scanning and /or imaging documents
• May perform Reception services on temporary/occasional basis
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Ensures data for Ricoh MOR, SPG and job logs are captured
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

MS Office

Education

High School Diploma or GED

Tools

TWIC Card

Job description

Ricoh Indianapolis, IN is seeking a Mailroom & Package Operations Specialist to manage high-volume copying, mailing, and distribution tasks on-site while providing quality service to internal customers.

The role includes troubleshooting copier equipment, handling shipping/receiving, maintaining logs, and occasional overtime. Proficiency in MS Office and a TWIC card are valued; a driver's license may be required.