Luxury Client Services Lead - Spanish Bilingual

Percepta LLC; Melbourne (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Starting hourly rate $18.34

Spanish bilingual differential $2.00/​

FSA & HSA

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Job summary

Percepta is seeking a Spanish bilingual Luxury Client Service Manager to be on-site in Melbourne, FL. The CSM will act as brand ambassador, handling multi-channel inquiries and complex cases, delivering premier service to luxury clients and dealerships.

Responsibilities include resolving issues, escalating as needed, and fostering strong client relationships. Requirements include Spanish fluency, 3–5 years of client service experience, and a professional demeanor in a luxury automotive context.

Qualifications

• Spanish bilingual fluency both written and verbal.
• 3–5 years problem resolution and escalation in client contact environment.
• 3–5 years client service experience with decision making authority.
• Experience in automotive industry, hospitality and/or luxury environment preferred.

Responsibilities

• Serve as the single point of contact for clients to address sales and service inquiries and concerns.
• Answer inbound client contacts from multiple channels and resolve complex cases to completion.
• Document client inquiries and follow up to ensure timely resolution.
• Maintain professional relationships with clients and dealerships, building trust and advocacy.

Skills

Spanish bilingual

Integrity

Dependability

Professionalism

Communication

Customer service

Empathy

Teamwork

Relationship building

Time management

Phone etiquette

Computer skills

Typing

Education

High School Diploma

Associates or Bachelor's degree preferred

Job description

Percepta is seeking a Spanish bilingual Luxury Client Service Manager to be on-site in Melbourne, FL. The CSM will act as brand ambassador, handling multi-channel inquiries and complex cases, delivering premier service to luxury clients and dealerships.

Responsibilities include resolving issues, escalating as needed, and fostering strong client relationships. Requirements include Spanish fluency, 3–5 years of client service experience, and a professional demeanor in a luxury automotive context.