On-Site Spanish Luxury Client Experience Manager

TeleTech Holdings, Inc.; Melbourne (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta in Melbourne, FL is seeking a Spanish bilingual Client Service Manager on-site to deliver exceptional customer experiences for luxury clients and dealerships. You’ll be the single point of contact, resolve inquiries, and partner with dealers and field personnel to drive satisfaction and advocacy.

You'll build relationships, manage inbound contacts across channels, and use client satisfaction tools to address issues while upholding our service commitments and standards.

Qualifications

• High School Diploma Required.
• Associates or Bachelor's degree preferred.
• Spanish bilingual fluency in written and verbal communication.
• Experience in client service and handling inquiries is valued.

Responsibilities

• Serve as single point of contact for clients and dealerships.
• Respond to inbound client inquiries across channels with professionalism.
• Resolve client issues using available resources and document interactions.
• Build and maintain strong relationships to drive client satisfaction and advocacy.

Skills

Spanish bilingual fluency

English communication

Customer service mindset

Relationship building

Education

High School Diploma

Associate or Bachelor's degree preferred

Job description

Percepta in Melbourne, FL is seeking a Spanish bilingual Client Service Manager on-site to deliver exceptional customer experiences for luxury clients and dealerships. You’ll be the single point of contact, resolve inquiries, and partner with dealers and field personnel to drive satisfaction and advocacy.

You'll build relationships, manage inbound contacts across channels, and use client satisfaction tools to address issues while upholding our service commitments and standards.