On-Site Logistics Operations Administrator

Forward Air Corp.; Nashville (TN); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Forward Air Corp. in Nashville, TN is seeking an Operations Administrator to support administrative functions in a fast-paced multimodal terminal and logistics setting.

You will assist with inquiries, data entry, and shipment documentation to keep operations accurate and on schedule. The role involves greeting visitors and drivers, coordinating scheduling, preparing documents, and maintaining filing systems while upholding confidentiality and professionalism.

Qualifications

• Education: High School Diploma or GED is required.
• Experience in administrative or logistics roles is helpful but not required; training provided.
• Strong customer service orientation with clear, courteous communication.
• Ability to multitask in a fast-paced environment with attention to detail.
• Familiarity with logistics systems and basic shipment documentation.

Responsibilities

• Provide reception support by greeting visitors, drivers, and carriers, answering incoming calls, and routing them appropriately.
• Respond promptly and professionally to inquiries from internal teams, domestic customers, drivers, carriers, and logistics partners.
• Assist with shipment status updates, information requests, and handling basic documentation questions to ensure smooth freight flow.
• Perform accurate data entry related to shipments, appointments, operational records, and administrative logs, ensuring timely updates across systems.
• Assist with shipment-related documentation, including reviewing paperwork for completeness and accuracy, and supporting reweigh/dimension updates.
• Coordinate with operations and dispatch teams to support handoffs between administrative tasks and physical logistics activities.
• Maintain organized electronic and physical filing systems for operational, customer, and administrative documentation.
• Support scheduling activities, appointment coordination, meeting arrangements, and customer/driver check-ins.
• Prepare, format, and proofread operational documents, reports, and correspondence.
• Assist with mail processing, document scanning, data uploads, and general clerical duties.
• Monitor office supply levels and place orders to ensure operational readiness.
• Help maintain a clean, organized, and professional office environment.
• Uphold confidentiality, accuracy, and professionalism in all communications and recordkeeping.
• Participate in training, meetings, and cross-functional projects to support continuous improvement.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Multitasking

Communication

Data entry

Confidentiality

Office software

AS400 / TMS-WMS

Education

High School Diploma or GED

Tools

AS400

TMS/WMS

Windows/O365

Teams/Zoom/Webex

Job description

Forward Air Corp. in Nashville, TN is seeking an Operations Administrator to support administrative functions in a fast-paced multimodal terminal and logistics setting.

You will assist with inquiries, data entry, and shipment documentation to keep operations accurate and on schedule. The role involves greeting visitors and drivers, coordinating scheduling, preparing documents, and maintaining filing systems while upholding confidentiality and professionalism.