On-Site Live Event Tech Support Specialist

Trail Drive Management Corp.; Fort Worth (TX); On-site; USD 17,000 - 28,000; Part time

Job summary

Trail Drive Management Corp. in Fort Worth, TX, seeks a part-time Event Technology Support Technician to assist the Technology team with on-site IT needs during events, evenings, weekends, and holidays.

You will troubleshoot issues in real time across Food & Beverage, Ticketing, Guest Services, and Operations. This on-site role requires strong customer service, basic hardware and network knowledge, and the ability to work independently while coordinating with other departments.

Qualifications

• Minimum age 18+ with a high school diploma or equivalent.
• 1+ year of customer service or technical support experience.
• Basic understanding of computer hardware, printers, and peripherals.
• Familiarity with wired and wireless networking concepts.
• Strong troubleshooting and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Effective communication with management, guests, and team members.

Responsibilities

• Provide first-line technology support during arena events.
• Respond to and troubleshoot technology issues impacting staff, guests, vendors, and event operations.
• Document incidents, troubleshooting steps, and issue resolutions.
• Maintain a professional and customer-focused approach while supporting venue operations.
• Monitor venue Wi-Fi and wireless infrastructure performance before, during, and after events.
• Assist with troubleshooting wireless connectivity issues affecting operational and guest-facing systems.
• Support the diagnosis of access point, endpoint, and device connectivity concerns.
• Coordinate with network administrators on escalated wireless and connectivity issues.
• Use network test equipment to verify wired copper and fiber connections are functioning properly.
• Support basic testing and validation of network drops, patch panels, switches, and connected devices.
• Support Food & Beverage operations by troubleshooting POS terminals, printers, payment devices, and related peripherals.
• Assist Guest Services and Ticket Operations staff with technology-related concerns including ticket scanners, handheld devices, and related systems.
• Coordinate with 24/7 integrated communications personnel, communications vendors, and support teams regarding radio and communication system issues.
• Assist with deployment, collection, and basic configuration of communications equipment.
• Support technology needs in operational areas, premium spaces, back-of-house locations, and event control areas.
• Assist users with workstation, software, printer, mobile device, and peripheral issues.
• Support password resets, account troubleshooting, and general user assistance as directed.
• Perform related duties as assigned or requested.

Skills

Customer service

Troubleshooting

Communication

Event support

Schedule flexibility

Problem solving

Education

High School Diploma

Tools

Windows OS

Microsoft 365

POS systems

Network diagnostic tools

Job description

Trail Drive Management Corp. in Fort Worth, TX, seeks a part-time Event Technology Support Technician to assist the Technology team with on-site IT needs during events, evenings, weekends, and holidays.

You will troubleshoot issues in real time across Food & Beverage, Ticketing, Guest Services, and Operations. This on-site role requires strong customer service, basic hardware and network knowledge, and the ability to work independently while coordinating with other departments.