Live Event Tech Support Specialist

Watchfire; Danville (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life/ADD

Voluntary Life/ADD

Dependent Life/ADD

401k with Employer Match

Vacation

Personal Time

Job summary

Watchfire is seeking a technically oriented helpdesk technician to support live event environments, including stadium control rooms and event staff. You will troubleshoot A/V/display systems, assist with software operation, and guide on-site personnel through hardware and software configurations during events.

The role emphasizes real-time support in high-stakes settings and involves expanding our knowledge base, documenting interactions, and providing after-hours coverage when events occur.

Qualifications

• Solid understanding of networking fundamentals.
• Hands-on experience with networking installation/maintenance coursework or similar.
• Experience in live events or A/V environments is a plus.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide world-class customer tech support promptly, with focus on first call resolution.
• Assist in continual improvement/expansion of the Watchfire knowledgebase with troubleshooting docs.
• Maintain detailed customer records in the service/support database.
• Perform other software and engineering duties as required.
• Provide on-call or after-hours support, especially during evenings and weekends for live events.
• Interact with design/engineering team and grow into R&D assignments if education/training allows.
• Guide on-site personnel through hardware/software configurations during live events.
• Assist customers with content management and operation of audio/video display software.

Skills

Networking basics

Electronics knowledge

Customer service

Live event support

Video signal knowledge

Job description

Watchfire is seeking a technically oriented helpdesk technician to support live event environments, including stadium control rooms and event staff. You will troubleshoot A/V/display systems, assist with software operation, and guide on-site personnel through hardware and software configurations during events.

The role emphasizes real-time support in high-stakes settings and involves expanding our knowledge base, documenting interactions, and providing after-hours coverage when events occur.