On-Site Library Assistant: Service Desk & Outreach

George Mason University; Arlington (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

George Mason University Libraries is seeking a Mason Square Library Assistant to provide courteous front-desk service, support circulation and outreach activities on the Mason Square Campus in Arlington, VA. This non-student wage position requires on-site work and the ability to cover 3PM–8PM shifts on weekdays, totaling about 20 hours per week.

Responsibilities include handling circulation transactions, assisting patrons, supporting events, and coordinating with Access Services and facilities.

Qualifications

• Demonstrated knowledge using a library service platform / integrated library system, office productivity software, or computer equipment and software.
• Strong customer service skills.
• Aptitude for accurate and detail-oriented work.
• Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment.
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public.
• Well-developed analytical and problem-solving skills.
• Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Responsibilities

• Provides courteous assistance at the Circulation Desk in a professional, fair, and consistent manner for all patrons of University Libraries;
• Coordinates with Access Services staff and student assistants to properly close Mason Square Library on assigned days;
• Charges out library materials, discharges returned materials, accepts payments for fines and fees, answers informational and basic reference questions, works with student assistants who staff the Circulation Desk, and provides other customer service relevant to the library and university;
• Serves as senior person in charge to coordinate with facilities and services during peak times when staff in Access Services or library administration are not available.
• Assists Access & Outreach Specialist with the organization of event supplies;
• Attends as back-up support to events when necessary;
• Creates marketing and event materials as instructed;
• Other duties as assigned.

Skills

Library systems

Customer service

Attention to detail

Organization

Communication

Analytical thinking

Calm under pressure

Tools

Alma

EBSCO

JSTOR

ProQuest

Graphic design

Job description

George Mason University Libraries is seeking a Mason Square Library Assistant to provide courteous front-desk service, support circulation and outreach activities on the Mason Square Campus in Arlington, VA. This non-student wage position requires on-site work and the ability to cover 3PM–8PM shifts on weekdays, totaling about 20 hours per week.

Responsibilities include handling circulation transactions, assisting patrons, supporting events, and coordinating with Access Services and facilities.