Library Poster Printing & Patron Services Assistant

George Mason University; Chantilly (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

George Mason University Libraries in Fairfax, VA is seeking a part-time Information Desk Assistant to support user services at Fenwick Library. You will help patrons, assist with opening procedures, and support the Research Poster Printing program.

Shifts include Sundays and several weekdays, on-site at the Fenwick Library. The role requires courtesy, attention to detail, and strong customer service skills.

Qualifications

• Experience using a library service platform / integrated library system.
• Strong customer service skills.
• Aptitude for accurate and detail-oriented work.
• Solid organizational skills and ability to manage competing priorities.
• Effective interpersonal and communication skills (written and oral).
• Well-developed analytical and problem-solving skills.
• Ability to remain calm and exercise sound judgment under time pressure.

Responsibilities

• Research Poster Printing Support: Reviews and processes poster printing requests; Answers basic inquiries via email, phone, and in-person; Performs basic maintenance on wide-format printers; Updates service tracking documentation.
• User Services Support: Providing courteous assistance at the Information Desk; Coordinate with Access Services staff to open Fenwick Library on assigned days; Handling payments for fines and fees and basic reference questions; Serving as senior person in charge to coordinate with facilities during weekends when staff are unavailable.

Skills

Library systems

Customer service

Attention to detail

Organizational skills

Communication skills

Problem-solving

Calm under pressure

Tools

Alma

MS Office

Job description

George Mason University Libraries in Fairfax, VA is seeking a part-time Information Desk Assistant to support user services at Fenwick Library. You will help patrons, assist with opening procedures, and support the Research Poster Printing program.

Shifts include Sundays and several weekdays, on-site at the Fenwick Library. The role requires courtesy, attention to detail, and strong customer service skills.