Student Spaces & Access Services Lead

The Washington Research Library Consortium, Inc; Fairfax (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

George Mason University in Fairfax, VA is seeking a Student Spaces Specialist to support circulation and user services at the Fenwick Library. The role manages student spaces, coordinates room bookings, and acts as a departmental lead for library facilities issues.

You will work with the User Services and Experience Coordinator and Facilities Manager, track weekly headcounts, resolve patron inquiries, and ensure equitable access to study spaces while upholding library policies.

Qualifications

• High school diploma or equivalent.
• Library work experience.
• Experience with library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest).
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Provides customer service at the Fenwick Library service desk on the Fairfax campus, including circulation services and basic reference service.
• Maintains knowledge of circulation operations, policies and procedures to provide courteous service.
• Explains and enforces library and departmental guidelines, policies, and procedures to patrons.
• Responds to and resolves routine and complex inquiries regarding library services, rules, policies, and procedures.
• Leads library facilities and services in supervisor absence and may open/close Fenwick Library or work weekends.

Skills

Customer service

Communication

Teamwork

Deadline management

Diplomacy

Education

High school diploma

Bachelor’s degree

Tools

Alma

EBSCO

JSTOR

ProQuest

Job description

George Mason University in Fairfax, VA is seeking a Student Spaces Specialist to support circulation and user services at the Fenwick Library. The role manages student spaces, coordinates room bookings, and acts as a departmental lead for library facilities issues.

You will work with the User Services and Experience Coordinator and Facilities Manager, track weekly headcounts, resolve patron inquiries, and ensure equitable access to study spaces while upholding library policies.