Mason Square Library Assistant

George-Mason-University; Arlington (VA); Presencial; USD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

George Mason University Libraries at the Mason Square Library in Arlington, VA, is seeking a part-time, non-student wage employee to provide courteous patron assistance at the service desk and support the Access Services team.

The role includes helping with closing procedures, handling fines and payments, and assisting with outreach and events as needed. This on-site position operates Monday through Thursday evenings, totaling ~20 hours per week.

Formación

• Demonstrated knowledge of library service platforms / ILS, office software, or computer equipment.
• Strong customer service skills.
• Aptitude for accurate and detail-oriented work.
• Solid organizational skills, incl. prioritization and deadlines.
• Effective interpersonal and communication skills in a diverse academic environment.
• Analytical and problem-solving abilities.
• Ability to stay calm and exercise sound judgment under pressure.

Responsabilidades

• Provide courteous assistance at the circulation desk for library patrons.
• Coordinate with Access Services staff to close Mason Square Library on assigned days.
• Handle charges, returns, fines, and basic reference questions; work with student assistants.
• Serve as senior point of contact to coordinate with facilities during peak times.

Conocimientos

Customer service orientation

Strong communication

Organizational skills

Attention to detail

Problem-solving

Calm under pressure

Herramientas

Alma

EBSCO

JSTOR

ProQuest

Microsoft Office

Descripción del empleo

Department:

Library

Classification:

GMU Worker

Job Category:

Part-Time / Hourly Wage

Job Type:

Part-Time

Work Schedule:

Mondays to Thursdays: 3PM-8PM (Total of 20 hours per week). Schedule may change depending on departmental needs

Location:

Arlington, VA

Workplace Type:

On Site Required

Sponsorship Eligibility:

Not eligible for visa sponsorship

Salary:

$20.00/hour

Criminal Background Check:

Yes

About the Department:

The George Mason University Libraries is looking for an innovative and service-oriented individual to enhance and support user services and experience at the Mason Square Library, on the George Mason University's campus located in Arlington, VA. George Mason University has a strong institutional commitment to achieving excellence and diversity among its faculty and staff and encourages candidates to apply to enrich Mason's academic and culturally inclusive environment.

About the Position:

This is a NON-STUDENT wage position. Non-student wage employees may take courses but are not in a degree program at GMU.

This position is responsible for providing courteous assistance to patrons at the Mason Square Library service desk on the Mason Square Campus, aid in the closing procedures of the building at the end of the day and support the MSL Access Services team when needed with collections and outreach.

Responsibilities:

User Services Support

• Provides courteous assistance at the Circulation Desk in a professional, fair, and consistent manner for all patrons of University Libraries;
• Coordinates with Access Services staff and student assistants to properly close Mason Square Library on assigned days;
• Charges out library materials, discharges returned materials, accepts payments for fines and fees, answers informational and basic reference questions, works with student assistants who staff the Circulation Desk, and provides other customer service relevant to the library and university; and
• Serves as senior person in charge to coordinate with facilities and services during peak times when staff in Access Services or library administration are not available.

Outreach Support

• Assists Access & Outreach Specialist with the organization of event supplies;
• Attends as back-up support to events when necessary;
• Creates marketing and event materials as instructed; and
• Other duties as assigned.

Required Qualifications:

• Demonstrated knowledge using a library service platform / integrated library system, office productivity software, or computer equipment and software;
• Strong customer service skills;
• Aptitude for accurate and detail-oriented work;
• Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
• Well-developed analytical and problem-solving skills; and
• Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Preferred Qualifications:

• Library experience providing circulation and/or reference services;
• Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.); and
• Experience with graphic design.

Posting Open Date:

October 30, 2026

Posting Close Date:

November 9, 2026

Open Until Filled:

No