On-Site Leasing & Community Experience Assistant

RPM Living; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Paid time off

DEIB and ERG programs

Job summary

RPM Living is seeking an Assistant Community Manager in Tucson to greet prospects and process applications, manage leases, and promote resident satisfaction on-site. Responsibilities include showing apartments, handling renewals, rent collections, and eviction support, with attention to compliance and customer service.

The role requires strong communication and organization, proficiency with management software, and ability to work a flexible schedule.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service or apartment leasing experience; accounting background preferred.
• Proficiency in Microsoft Office Suite; Project management skills helpful.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.

Skills

Customer service

Apartment leasing

Social media marketing

Communication

Education

High school diploma or GED

1 year experience in customer service or apartment leasing

Accounting background (preferred)

Tools

Microsoft Office Suite

Project Management

Job description

RPM Living is seeking an Assistant Community Manager in Tucson to greet prospects and process applications, manage leases, and promote resident satisfaction on-site. Responsibilities include showing apartments, handling renewals, rent collections, and eviction support, with attention to compliance and customer service.

The role requires strong communication and organization, proficiency with management software, and ability to work a flexible schedule.