Senior IT Technician & Engineer - Hybrid/Remote-Eligible

Exceed Consulting - IT Network Solutions in West Michigan; Byron Township (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Insurance

HSA

Dental / Optional

Cell phone / Optional

Laptop

401k when eligible

Work from home when applicable

Descripción de la vacante

Exceed Consulting - IT Network Solutions in West Michigan seeks an IT Technician / Engineer Level 2/3 to support clients with AD, Exchange, VMware, Hyper-V, Proxmox, and complex networking.

You will review tickets, plan tasks, liaise with client staff, and occasionally travel to sites. Mentoring junior technicians and developing new solutions are also part of the role in a small team.

Formación

• 5+ years of IT engineer/consulting experience.
• Experience with Windows Server environments and RDP.
• Experience with Active Directory, DNS, Certificates, and migrations.
• Familiarity with virtualization and storage technologies.
• Strong customer-facing and ticketing skills.

Responsabilidades

• Review and manage daily tickets; update team, customer, and time entries.
• Plan tasks and schedule resources.
• Liaise with staff at all client levels.
• Travel to customer sites when applicable (infrequent).
• Define hardware, software, and network requirements for quoting.
• Develop and implement new systems; present solutions in reports.

Conocimientos

IT support

Customer service

Ticketing systems

Herramientas

Active Directory

DNS

Exchange / O365

VMware

Hyper-V

Proxmox

HPE Servers

SAN Storage (IBM/HPE/EMC)

Networking switches (Meraki/Cisco/Arista/HPE)

Meraki Wireless

Backup software (Datto/Veeam/StorageCraft)

Barracuda CloudGen Firewalls

RDP/App deployment

Citrix/Parallels

VoIP (3CX)

XDR security

Descripción del empleo

Exceed Consulting - IT Network Solutions in West Michigan seeks an IT Technician / Engineer Level 2/3 to support clients with AD, Exchange, VMware, Hyper-V, Proxmox, and complex networking.

You will review tickets, plan tasks, liaise with client staff, and occasionally travel to sites. Mentoring junior technicians and developing new solutions are also part of the role in a small team.