IT Tech II

Resorts World Las Vegas; New York (NY); On-site; USD 29,000 - 52,000; Full time

Benefits offered by this job

Pay transparency

Competitive hourly pay

Guest-focused team environment

Job summary

Resorts World New York City is seeking an IT Technician to support and maintain in-house technology equipment. You will install, configure, diagnose, repair, and upgrade hardware, peripherals, and network devices, and provide end-user support and training.

The role emphasizes troubleshooting, inventory management, and adherence to security and disaster recovery plans. Strong communication and customer-focused approach are essential for guest and staff interactions.

Qualifications

• Proven experience as a help desk technician or similar customer support role.
• Strong understanding of computer systems and mobile devices.
• Ability to diagnose and resolve technical issues and communicate solutions clearly.

Responsibilities

• Install, configure, test, maintain, and troubleshoot hardware and networking equipment.
• Provide end-user training and assistance; respond to hardware problems promptly.
• Maintain inventory of monitors, peripherals, and networking devices; document failures and repairs.
• Support disaster recovery plans and hardware service levels per company policy.

Skills

Help desk experience

Technical troubleshooting

Customer service

Communication skills

Education

BA/BS in Computer Science or related field

Tools

Office automation software

Job description

Job ResponsibilitiesThe IT Technician is responsible for supporting and maintaining in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.License Level: This is a Gaming position.Essential Duties/Core Competencies:Writes technical specifications for purchase of corporate technology equipment, networking hardware, and related products.Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.Identifies and delivers required hardware service levels according to company policies.Liaises with, and provide training and support to, end users and staff on equipment operation and other issues.Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products; and associated end user software and networking software products.Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.Documents instances of hardware failure, repair, installation, and removal.Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.Performs other tasks as assigned.Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productiveDemonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s successDemonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relationsDemonstrates the initiative to present new ideas and perspective to create positive resultsExhibits respectful consideration of viewpoints, situations and othersPuts the internal and external guests at the forefront of every decisionWork/Educational Experience:Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.BA/BS in Computer Science or related fieldStrong interest in IT field preferredEssential Requirements:Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedPhysical and Mental Demands:Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.Language Skills:Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.Mathematical Skills & Reasoning Ability:Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.Work EnvironmentThe work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.Pay Transparency: $21 - $38 hourlyWorking at Resorts World:Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.