IT Technician: End-User & Network Support

Resorts World Las Vegas; New York (NY); On-site; USD 29,000 - 52,000; Full time

Benefits offered by this job

Pay transparency

Competitive hourly pay

Guest-focused team environment

Job summary

Resorts World New York City is seeking an IT Technician to support and maintain in-house technology equipment. You will install, configure, diagnose, repair, and upgrade hardware, peripherals, and network devices, and provide end-user support and training.

The role emphasizes troubleshooting, inventory management, and adherence to security and disaster recovery plans. Strong communication and customer-focused approach are essential for guest and staff interactions.

Qualifications

• Proven experience as a help desk technician or similar customer support role.
• Strong understanding of computer systems and mobile devices.
• Ability to diagnose and resolve technical issues and communicate solutions clearly.

Responsibilities

• Install, configure, test, maintain, and troubleshoot hardware and networking equipment.
• Provide end-user training and assistance; respond to hardware problems promptly.
• Maintain inventory of monitors, peripherals, and networking devices; document failures and repairs.
• Support disaster recovery plans and hardware service levels per company policy.

Skills

Help desk experience

Technical troubleshooting

Customer service

Communication skills

Education

BA/BS in Computer Science or related field

Tools

Office automation software

Job description

Resorts World New York City is seeking an IT Technician to support and maintain in-house technology equipment. You will install, configure, diagnose, repair, and upgrade hardware, peripherals, and network devices, and provide end-user support and training.

The role emphasizes troubleshooting, inventory management, and adherence to security and disaster recovery plans. Strong communication and customer-focused approach are essential for guest and staff interactions.