IT Support Technician I - Remote Help Desk

Seneca Gaming Corporation; City of Niagara Falls (NY); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Seneca Gaming Corporation in Niagara Falls, NY seeks an IT Support Technician to provide on-site and remote assistance for hardware, software, desktop and network issues. You will triage requests, document resolutions, and work with the IT Service Desk to ensure timely problem resolution across casino operations.

Responsibilities include coordinating with vendors, maintaining preventive documentation, imaging and deploying IT assets, and upholding information security policies while delivering

Formación

• Must be 18 years of age or older.
• Assoc Degree in CS/IS preferred.
• IT certification within 12 months of employment.
• Working knowledge of computer hardware and software, including applications & networking.
• Working knowledge of Microsoft Office, Microsoft Windows, Networking.
• Working knowledge of mobility services, devices, applications.
• Working knowledge of Multi-Factor security applications.
• Ability to analyze and resolve problems according to established protocols.
• Ability to stay current with changes and updates in relevant technologies.
• Solid troubleshooting skills to determine and resolve user issues.
• Detail-oriented multi-tasker with the ability to respond quickly to changing priorities.
• Ability to complete high-quality work in fast-paced environment within designated timeframes.
• Excellent interpersonal and verbal/written communication skills.
• Strong customer service focus.
• Must be a self-starter and team player who can work independently.
• Ability to take initiative, act independently and anticipate requirements.

Responsabilidades

• Owns and triages technical issues reported by team members and provides timely resolution.
• Provide on-site support to technicians, customers, events and vendors.
• Collaborate with IT staff to handle work requests for desktops, servers, networks, and AS/400.
• Understand level 1 troubleshooting of infrastructure components and how they interact.
• Coordinate with vendors to resolve hardware/software issues and application problems.
• Follow standard operating procedures and guidelines.
• Participate in shift turnover to ensure timely problem resolution.
• Assist management in planning goals and may perform varied tasks as directed.
• Create and update knowledge base documents.
• Manage imaging and deployment of IT assets; handle access and system administration.

Conocimientos

Age 18+

Assoc Degree

IT Certification

HW/SW knowledge

MS Office

Networking

MFA security

Troubleshooting

Communication

Customer service

Self-starter

Team player

Initiative

Educación

Assoc Degree

IT Certification

Descripción del empleo

Seneca Gaming Corporation in Niagara Falls, NY seeks an IT Support Technician to provide on-site and remote assistance for hardware, software, desktop and network issues. You will triage requests, document resolutions, and work with the IT Service Desk to ensure timely problem resolution across casino operations.

Responsibilities include coordinating with vendors, maintaining preventive documentation, imaging and deploying IT assets, and upholding information security policies while delivering