On-Site IT Technician | Help Desk & Systems Support

Raleigh Oaks Behavioral Health; Garner (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Raleigh Oaks Behavioral Health in Garner, NC is seeking an IT Technician to provide on-site support for patient-care information systems and general IT maintenance. You will install software, configure new PCs to standards, and work with vendors to resolve issues in a multi-site environment.

The role requires a high school diploma and at least two years of desktop support experience, with strong knowledge of AD, Exchange, DHCP/DNS, and security practices.

Qualifications

• High school diploma or equivalent required; some college or technical coursework preferred.
• At least two years of desktop support experience, ideally across multiple sites.
• Tech savy with knowledge of office automation, databases, and basic networking.

Responsibilities

• Provide technical assistance and support for facility users.
• Configure new PCs to network standards and install software upgrades.
• Diagnose and troubleshoot hardware and software issues and liaise with vendors.
• Maintain inventory of network hardware and licenses.
• Follow security measures to safeguard facility information.
• Work after hours or weekends for system maintenance.

Skills

Active Directory

Exchange mailbox administration

Group Policies

Networking basics (TCP/IP, DNS, DHCP)

Remote access applications

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft Exchange

Group Policy

DNS

DHCP

Job description

Raleigh Oaks Behavioral Health in Garner, NC is seeking an IT Technician to provide on-site support for patient-care information systems and general IT maintenance. You will install software, configure new PCs to standards, and work with vendors to resolve issues in a multi-site environment.

The role requires a high school diploma and at least two years of desktop support experience, with strong knowledge of AD, Exchange, DHCP/DNS, and security practices.