IT Technician- Full Time

Garner Behavioral Hospital LLC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Raleigh Oaks Behavioral Health is seeking an IT Technician to provide ongoing support and maintenance of information systems used in patient care and facility operations. The role involves installing hardware, deploying software, and handling troubleshooting to ensure smooth day-to-day performance.

This on-site position requires knowledge of TCP/IP/DNS/DHCP, Active Directory and Exchange mailbox administration, plus after-hours maintenance as needed.

Qualifications

• High school diploma or equivalent required; prefer some college or technical school coursework.
• Two years of job-related experience required; preferably in desktop support with multi-site locations.
• Tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications.
• Knowledge of TCP/IP, DNS and DHCP; strong understanding of Active Directory, Exchange mailbox administration, and Group Policies.

Responsibilities

• Works with corporate IT and external support providers to deliver facility-wide technology support.
• Serves as first point of contact for users seeking technical assistance and resolves problems.
• Configures new PCs, installs software upgrades, and performs basic diagnostics and repairs.
• Maintains inventory of network hardware, licenses, and warranties; follows security measures to protect data.
• Provides after-hours and on-site maintenance as required to keep systems running.

Skills

Network troubleshooting

Active Directory

Exchange administration

Group Policy

TCP/IP/DNS/DHCP

Remote access

Education

High school diploma or equivalent

Some college or technical coursework

Tools

Office automation tools

Databases

Job description

About the Job

The IT Technician provides ongoing support and maintenance of all information systems which are involved with patient care to ensure smooth day to day facility operation. Manages installation and troubleshooting of systems and hardware and implements new technology and programs, and monitors systems daily.

Schedule

On-site, Monday-Friday, 8-hour shifts!

Roles and Responsibilities

ESSENTIAL FUNCTIONS: Works with corporate IT and external support providers to provide holistic technology support for facility. Serves as the first point of contact for users seeking technical assistance. Regularly interfaces with vendors/staff to resolve problems, responds to inquiries. Configures all new PC’s in a timely, efficient and effective manner to network and system standards. Installs any software upgrades as needed. Provides basic diagnostic evaluation, troubleshoots problems in a timely manner, and initiates any necessary equipment repair and vendor involvement as necessary. Determines the best solution based on the issue and details provided by customers. Provides accurate information on IT products or services. Records events and problems and their resolution in ticket system. Follows-up and updates customer status and information. Tests and validates new hardware and operating system for existing business applications. Maintains an ongoing inventory of all network hardware, purchases, warranty dates, server and model numbers, maintenance dates, software programs and licenses. Implements and monitors security measures to safeguard facility information against accidental or intentional modification or destruction. Tests and modifies systems to ensure that they operate reliably. Works after hours, weekend and holiday work as required to perform system maintenance functions.

Education/Experience/Skill Requirements

High school diploma or equivalent required; prefer some college or technical school coursework. Two years of job-related experience required; preferably in desktop support with multi-site locations. Tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications. Knowledge of TCP/IP, DNS and DHCP Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group polices (within AD)

Licenses/Designations/Certifications

Not applicable.

Work Location

This position is onsite at the facility and is not a remote position.

Supervisory Requirements

This position is an Individual Contributor.

Why Raleigh Oaks Behavioral Health?

Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Raleigh Oaks Behavioral Health is an EOE. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.