Healthcare IT Field Technician – On-Site & On-Call

aah; Elkin (NC); On-site; USD 33,751 - 50,626; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Adoption assistance

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking an IT Site Information Systems professional in North Carolina to ensure compliance with IT standards, perform software installations, and optimize hardware utilization across multiple projects. The role requires effective communication with project management and leadership, and entails on-site work with on-call rotations.

The ideal candidate has a Bachelor's degree in a related field and at least 3 years of experience in a complex IT environment, with strong

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or related field.
• 3 years of experience in a complex IT operating/support environment.
• Excellent interpersonal and technical skills.
• Strong customer service experience preferred in healthcare or technology.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.

Responsibilities

• Ensure compliance with Advocate Health IT standards and participate in change control.
• Perform software installation using Advocate Health processes.
• Regularly review hardware usage and manage inventory per ITAM.
• Act as local field resource across multiple projects and communicate risks or updates.
• Build relationships with site leadership to improve IT-business collaboration.

Skills

Interpersonal skills

Technical skills

Troubleshooting

Written communication

Oral communication

Customer service

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Advocate Health is seeking an IT Site Information Systems professional in North Carolina to ensure compliance with IT standards, perform software installations, and optimize hardware utilization across multiple projects. The role requires effective communication with project management and leadership, and entails on-site work with on-call rotations.

The ideal candidate has a Bachelor's degree in a related field and at least 3 years of experience in a complex IT environment, with strong