Onsite IT Support Technician | Hardware & Network Specialist

Raleigh Oaks Behavioral Health; Garner, Northern (NC, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Job summary

Raleigh Oaks Behavioral Health in Garner, North Carolina seeks an IT Technician for full-time, on-site support. You will manage and troubleshoot information systems critical to patient care, install and upgrade software, and maintain network hardware and security across the facility.

The role requires a high school diploma (or equivalent) and about two years of desktop-support experience, with expertise in AD, Exchange, and TCP/IP networks.

Qualifications

• High school diploma or equivalent.
• Two years of job-related experience in desktop support.
• Working knowledge of TCP/IP, DNS and DHCP.
• Strong Active Directory, Exchange mailbox administration and group policies knowledge.

Responsibilities

• Provide holistic technology support for the facility with corporate IT and external providers.
• Serve as the first point of contact for users seeking technical assistance.
• Interface with vendors to resolve problems and respond to inquiries.
• Configure new PCs to network and system standards; install software upgrades as needed.
• Diagnose issues, troubleshoot, and coordinate repairs with vendors when necessary.
• Record events and resolutions in the ticket system and update customers.
• Test and validate new hardware and OS for existing business apps.
• Maintain inventory of network hardware, warranties, server details, and licenses.
• Implement and monitor security measures to safeguard facility information.
• Work after hours, weekends, and holidays as required for maintenance.

Skills

Tech savvy

Office automation

Remote access

TCP/IP

DNS

DHCP

Active Directory

Exchange mailbox administration

Group policies

Multi-site support

Education

High school diploma or equivalent

Some college or technical school coursework

Tools

Ticketing system

Network hardware tools

Remote access applications

Job description

Raleigh Oaks Behavioral Health in Garner, North Carolina seeks an IT Technician for full-time, on-site support. You will manage and troubleshoot information systems critical to patient care, install and upgrade software, and maintain network hardware and security across the facility.

The role requires a high school diploma (or equivalent) and about two years of desktop-support experience, with expertise in AD, Exchange, and TCP/IP networks.