IT Technician- Full Time

Raleigh Oaks Behavioral Health; Garner, Northern (NC, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Job summary

Raleigh Oaks Behavioral Health in Garner, North Carolina seeks an IT Technician for full-time, on-site support. You will manage and troubleshoot information systems critical to patient care, install and upgrade software, and maintain network hardware and security across the facility.

The role requires a high school diploma (or equivalent) and about two years of desktop-support experience, with expertise in AD, Exchange, and TCP/IP networks.

Qualifications

• High school diploma or equivalent.
• Two years of job-related experience in desktop support.
• Working knowledge of TCP/IP, DNS and DHCP.
• Strong Active Directory, Exchange mailbox administration and group policies knowledge.

Responsibilities

• Provide holistic technology support for the facility with corporate IT and external providers.
• Serve as the first point of contact for users seeking technical assistance.
• Interface with vendors to resolve problems and respond to inquiries.
• Configure new PCs to network and system standards; install software upgrades as needed.
• Diagnose issues, troubleshoot, and coordinate repairs with vendors when necessary.
• Record events and resolutions in the ticket system and update customers.
• Test and validate new hardware and OS for existing business apps.
• Maintain inventory of network hardware, warranties, server details, and licenses.
• Implement and monitor security measures to safeguard facility information.
• Work after hours, weekends, and holidays as required for maintenance.

Skills

Tech savvy

Office automation

Remote access

TCP/IP

DNS

DHCP

Active Directory

Exchange mailbox administration

Group policies

Multi-site support

Education

High school diploma or equivalent

Some college or technical school coursework

Tools

Ticketing system

Network hardware tools

Remote access applications

Job description

About the Job

IT Technician - Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina

Schedule: On-site, Monday-Friday, 8-hour shifts! The IT Technician provides ongoing support and maintenance of all information systems which are involved with patient care to ensure smooth day to day facility operation. Manages installation and troubleshooting of systems and hardware and implements new technology and programs, and monitors systems daily.

Roles and Responsibilities

• Works with corporate IT and external support providers to provide holistic technology support for facility.
• Serves as the first point of contact for users seeking technical assistance.
• Regularly interfaces with vendors/staff to resolve problems, responds to inquiries.
• Configures all new PC’s in a timely, efficient and effective manner to network and system standards.
• Installs any software upgrades as needed.
• Provides basic diagnostic evaluation, troubleshoots problems in a timely manner, and initiates any necessary equipment repair and vendor involvement as necessary.
• Determines the best solution based on the issue and details provided by customers.
• Provides accurate information on IT products or services.
• Records events and problems and their resolution in ticket system.
• Follows-up and updates customer status and information.
• Tests and validates new hardware and operating system for existing business applications.
• Maintains an ongoing inventory of all network hardware, purchases, warranty dates, server and model numbers, maintenance dates, software programs and licenses.
• Implements and monitors security measures to safeguard facility information against accidental or intentional modification or destruction.
• Tests and modifies systems to ensure that they operate reliably.
• Works after hours, weekend and holiday work as required to perform system maintenance functions.

Education / Experience / Skill Requirements

• High school diploma or equivalent required; prefer some college or technical school coursework.
• Two years of job-related experience required; preferably in desktop support with multi-site locations.
• Tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications.
• Knowledge of TCP/IP, DNS and DHCP.
• Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group polices (within AD).

Licenses / Designations / Certifications

Not applicable.

Work Location

This position is onsite at the facility and is not a remote position.

Supervisory Requirements

This position is an Individual Contributor.

Why Raleigh Oaks Behavioral Health

Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Raleigh Oaks Behavioral Health is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.