IT Technician I

The Croghan Colonial Bank; Fremont (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays and PTO

Group Life Insurance

Short-Term & Long-Term Disability

Job summary

The Croghan Colonial Bank in Fremont, OH is seeking an IT Technician I to join our on-site IT team. You will help maintain bank-wide information systems across mainframe, network, and PC environments to support daily operations.

Key duties include responding to Help Desk tickets, triaging incidents, installing hardware and software, supporting the bank's networks, testing new tech, and documenting procedures.

Qualifications

• Associate's degree in technology-focused program.
• 1–3+ years IT/tech experience.
• General knowledge of M365 operating system.
• Valid driver’s license for travel to bank offices.
• Ability to work independently and manage multiple projects.

Responsibilities

• Responds to and troubleshoots Help Desk tickets.
• Triage, support and follow-up on critical issues.
• Perform routine follow-up on open issues.
• Proactively monitor tickets to prevent larger issues.
• Install and maintain PC/workstation software and hardware.
• Assist in installing, operating, monitoring and maintaining bank networks.
• Test new hardware and software.
• Document processes and provide FAQ/resolutions for reference.
• Develop training for new and current employees.
• Adhere to laws and regulations; complete compliance training.
• Maintain punctual and regular attendance.

Skills

Help Desk

PC hardware

Network basics

Troubleshooting

Education

Associate's Degree in technology

Tools

Microsoft 365

Job description

IT Technician I - Fremont, OH (full-time, on-site)

About The Job -

Assists the IT Department in maintaining an effective bank-wide Information Systems Department in mainframe, network, and PC Environments.

Hours -

• Monday - Friday 8:00am - 5:00pm
• Saturday support on rotation

Essential Job Duties –

• Responds to and troubleshoots Help Desk request / tickets.
• Responsible for the triage, support and timely follow-up on critical issues.
• Responsible for performing routine follow-up on open issues.
• Proactively monitor support tickets to prevent larger issues from occurring.
• Installs and maintains PC / workstation software, and installs, replaces, relocates, and maintains PC / workstation hardware and related components without direct supervision.
• Assists in installing, operating, monitoring and maintaining the bank’s networks.
• Tests new hardware and software.
• Develops, documents and effectively communicates job processes, procedures and techniques, including resolutions for future reference with FAQ documentation.
• Maintains a high level of proficiency in using help-desk systems and tools.
• Develops and conducts training programs to orient new employees and to enhance the skills of existing employees.
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Requirements -

• Associate's Degree in a technology-focused course of study
• 1-3+ years of prior IT/technology related experience
• General Knowledge of M365 Operating System
• Must possess valid driver’s license in order to travel to various bank offices
• Must be able to work independently and with little supervision
• Must also be able to effectively work on and prioritize multiple projects

What We Offer -

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are -

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, Seneca counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

Accepting applications through September 8, 2026

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet