IT Technician I

Croghan Colonial Bank; Fremont (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Group Life Insurance

Job summary

Croghan Colonial Bank in Fremont, OH is seeking an IT Technician I to support bank-wide information systems, networks, and PC environments. This full-time, on-site role covers help-desk duties, ticket triage, hardware and software maintenance, and collaboration with the IT department.

The ideal candidate has an associate degree and 1–3+ years IT experience, proficiency with M365, and the ability to work independently on multiple projects, with a valid driver's license for travel between offices.

Qualifications

• Associates degree in technology-related field.
• 1–3+ years IT/technology experience.
• General knowledge of M365 Operating System.

Responsibilities

• Respond to Help Desk tickets and troubleshoot issues.
• Triage, support and follow up on critical issues.
• Perform routine follow-up on open issues.
• Proactively monitor support tickets to prevent larger problems.
• Install and maintain PC/workstation hardware and software.
• Assist in installing, operating, monitoring, and maintaining bank networks.
• Test new hardware and software.
• Develop and document job processes and FAQ resolutions.
• Maintain proficiency with help-desk systems.
• Support training programs for new and existing employees.

Skills

Troubleshooting

Independent work style

Prioritization

Education

Associate's Degree in a technology-focused program

Tools

M365

Job description

IT Technician I - Fremont, OH (full-time, on-site)

Assists the IT Department in maintaining an effective bank-wide Information Systems Department in mainframe, network, and PC Environments.

• Monday - Friday 8:00am - 5:00pm
• Saturday support on rotation
• Responds to and troubleshoots Help Desk request / tickets.
• Responsible for the triage, support and timely follow-up on critical issues.
• Responsible for performing routine follow-up on open issues.
• Proactively monitor support tickets to prevent larger issues from occurring.
• Installs and maintains PC / workstation software, and installs, replaces, relocates, and maintains PC / workstation hardware and related components without direct supervision.
• Assists in installing, operating, monitoring and maintaining the bank’s networks.
• Tests new hardware and software.
• Develops, documents and effectively communicates job processes, procedures and techniques, including resolutions for future reference with FAQ documentation.
• Maintains a high level of proficiency in using help-desk systems and tools.
• Develops and conducts training programs to orient new employees and to enhance the skills of existing employees.
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Requirements

• Associate's Degree in a technology-focused course of study
• 1-3+ years of prior IT/technology related experience
• General Knowledge of M365 Operating System
• Must possess valid driver’s license in order to travel to various bank offices
• Must be able to work independently and with little supervision
• Must also be able to effectively work on and prioritize multiple projects

What We Offer

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, Seneca counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Accepting applications through September 8, 2026

Equal Opportunity and Aff… M/F/Disabled/Vet