On-Site IT Technician - Hardware & User Support

Twenty Nine Palms Band of Mission Indians; Coachella (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Twenty Nine Palms Band of Mission Indians is seeking an IT Help Desk Technician to coordinate with the IT Help Desk Supervisor and IT Director for day-to-day operations of computer systems across multiple locations. The role emphasizes delivering Five Star Experience to Guests and Team Members while maintaining service standards.

Responsibilities include hardware setup, software installation, backups, and timely problem resolution across departments.

Qualifications

• Must possess High School Diploma or GED.
• At least 1-year experience in PC/Computer technician capacity.
• Must pass periodic random drug screens.
• Must pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Receive, install and test all new PC hardware.
• Set up hardware and install licensed software.
• Assist with system backups and verify completion.
• Assist all Departments with computer related problems.
• Follow up with users to ensure that problems have been resolved satisfactorily.
• May be on-call during off scheduled hours.
• Answer telephone calls to assist computer users.

Skills

Customer service

Troubleshooting

PC hardware

On-site support

Communication skills

Education

High School Diploma or GED

Job description

Twenty Nine Palms Band of Mission Indians is seeking an IT Help Desk Technician to coordinate with the IT Help Desk Supervisor and IT Director for day-to-day operations of computer systems across multiple locations. The role emphasizes delivering Five Star Experience to Guests and Team Members while maintaining service standards.

Responsibilities include hardware setup, software installation, backups, and timely problem resolution across departments.