IT Help Desk Technician – 24/7 On-Call

Spotlight 29 Casino; Coachella (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Spotlight 29 Casino is seeking an IT/PC Technician to support day-to-day operations across various computer systems and work environments. You will coordinate with the IT Help Desk Supervisor and IT Director to resolve issues for guests and team members, and ensure smooth on-site administration of hardware and software.

The role emphasizes delivering our Five Star Experience through proactive problem solving, timely responses, and thorough follow-up to confirm resolution.

Qualifications

• Must possess High School Diploma or GED.
• At least 1 year experience in PC/Computer technician capacity.
• Ability to assist with day-to-day IT operations and user support.

Responsibilities

• Coordinate with IT Help Desk Supervisor and IT Director for daily tasks.
• Provide outstanding customer service to guests and employees.
• Maintain, monitor, and correct computer related problems that may arise.
• Receive, install and test all new PC hardware.
• Set up hardware and install licensed software.
• Assist with system backups and verification of completion.
• Follow up with users to ensure problems are resolved satisfactorily.
• Record problems and actions taken; assist with on-call duties as needed.

Skills

Customer service

PC troubleshooting

Education

High School Diploma or GED

Job description

Spotlight 29 Casino is seeking an IT/PC Technician to support day-to-day operations across various computer systems and work environments. You will coordinate with the IT Help Desk Supervisor and IT Director to resolve issues for guests and team members, and ensure smooth on-site administration of hardware and software.

The role emphasizes delivering our Five Star Experience through proactive problem solving, timely responses, and thorough follow-up to confirm resolution.