Computer Tech I

Spotlight 29 Casino; Coachella (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Spotlight 29 Casino is seeking an IT/PC Technician to support day-to-day operations across various computer systems and work environments. You will coordinate with the IT Help Desk Supervisor and IT Director to resolve issues for guests and team members, and ensure smooth on-site administration of hardware and software.

The role emphasizes delivering our Five Star Experience through proactive problem solving, timely responses, and thorough follow-up to confirm resolution.

Qualifications

• Must possess High School Diploma or GED.
• At least 1 year experience in PC/Computer technician capacity.
• Ability to assist with day-to-day IT operations and user support.

Responsibilities

• Coordinate with IT Help Desk Supervisor and IT Director for daily tasks.
• Provide outstanding customer service to guests and employees.
• Maintain, monitor, and correct computer related problems that may arise.
• Receive, install and test all new PC hardware.
• Set up hardware and install licensed software.
• Assist with system backups and verification of completion.
• Follow up with users to ensure problems are resolved satisfactorily.
• Record problems and actions taken; assist with on-call duties as needed.

Skills

Customer service

PC troubleshooting

Education

High School Diploma or GED

Job description

Summary

This position is responsible for coordinating with the IT Help Desk Supervisor and IT Director for tasks that arise for day-to-day operations of the various computer systems, hardware, and on-site administration for software/hardware users in a variety of work environments, including professional offices, workgroups or departments, and public areas. In addition, we strive to deliver ourFive Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge,skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver ourFive Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Maintain, monitor, and correct any computer related problems that may arise.
• Receive, install and test all new PC hardware.
• Set up hardware and install licensed software.
• Assist with system backups and verify completion.
• Assist all Departments with computer related problems.
• Follow up with users to ensure that problems have been resolved satisfactorily.
• Evaluate hardware problems, repair or replace components as necessary.
• Record problems which occurred, such as down time, and actions taken.
• Answer telephone calls to assist computer users encountering problem.
• Assist workers in classifying, cataloging, and maintaining tapes.
• May be on-call during off scheduled hours.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties

Education And Experience (Must Be Documented)

• Must possess High School Diploma or GED
• At least 1-year experience in PC/Computer technician capacity

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.

• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 25 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups

Source: Hospitality Online