On-Site IT Field Technician — Hardware Deploy & Support

Menlo; Wichita (KS); On-site; USD 28,000 - 41,000; Full time

Job summary

Menlo is seeking an IT Field Technician to perform on-site hardware deployment, troubleshooting, and maintenance across multiple client locations. You will install and configure desktops, peripherals, and software, respond to service requests, and document resolutions with precision.

Ideal candidates have 2+ years in field service, excellent customer service and strong troubleshooting abilities, plus a valid driver's license and reliable vehicle for local travel.

Qualifications

• High school diploma or equivalent.
• 2+ years of related experience.
• 1+ year of experience in field service.

Responsibilities

• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software.
• Respond to service requests timely, document details, and ensure parts/equipment are accounted for.
• Diagnose and troubleshoot malfunctions of computer or network devices and systems at client sites.
• Analyze service request data for trends and recommend process improvements for ticketing system.
• Document user information, problem details, and resolutions.
• Attend Level 10 and monthly meetings with administration.
• Resolve issues on initial contact using available resources.
• Build rapport with customers and escalate as needed.
• Monitor compliance with service level agreements.
• Ship and receive broken devices for repair.

Skills

Customer service

Troubleshooting

Time management

Communication

Interpersonal skills

Attention to detail

Judgment

Driver's license

Education

HS diploma

Job description

Menlo is seeking an IT Field Technician to perform on-site hardware deployment, troubleshooting, and maintenance across multiple client locations. You will install and configure desktops, peripherals, and software, respond to service requests, and document resolutions with precision.

Ideal candidates have 2+ years in field service, excellent customer service and strong troubleshooting abilities, plus a valid driver's license and reliable vehicle for local travel.