IOC On Site Analyst

NTT Limited; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

NTT Limited is seeking a dedicated technician for on-site support in Dallas, TX. This role involves providing break-fix assistance for office and end-user systems, installing new equipment, and ensuring effective network functionality.

The ideal candidate must have a solid understanding of technician tools, be capable of documentation of deployment tasks, and keep records of warranty management. This is an excellent opportunity for a detail-oriented individual who values diversity and inclusiveness in the workplace.

Qualifications

• Minimum 4 hours per dispatch, up to 8 hours with approval.
• Technician must have functional equipment for on-site support.
• Familiarity with video-conferencing tools is a plus.

Responsibilities

• Perform break‑fix support for office and end-user systems.
• Install and deploy new office systems as necessary.
• Document tasks and results in ticketing systems.

Skills

Break‑fix office support

End‑user system support

Asset management

Tools

Windows 10 laptop

Ethernet cable

Serial console cable

Job description

Overview

Make an impact with NTT DATA. This is NOT a remote position. Job location is in Dallas, TX.

What You'll Be Doing

• Break‑fix office (including conference room) and end‑user system support
• Desktop, peripheral, network, phone, mobile device, and video‑conferencing equipment
• Install and deploy new office and end‑user systems as outlined above
• Move and relocate existing end‑user and office equipment
• Add new devices or services to existing networks
• Change existing network or configuration settings
• Asset management – documentation of deployment of end‑user systems
• Update tickets to document tasks performed, results, and any outstanding actions
• End‑user device warranty return management

Technician Classification and Minimum Dispatch Requirements

On‑Demand (OD)

• Minimum 4 hours per dispatch, not to exceed 8 hours in a day without Provider manager’s approval
• Dispatch on an as‑needed basis; Hudson shall provide advance notice as available for each request

Technician Tools

Technician(s) assigned shall carry the following standard equipment for all on‑site dispatches: a functioning laptop running Windows 10, including wireless, Ethernet, serial console cable.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.