On-Site IT Technician — Bank Tech Support, Growth Benefits

ADP, Inc.; Bismarck (ND); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Health Savings Account

Job summary

First Western Bank & Trust is seeking a full-time on-site Computer Technician in Alexandria, MN. You will provide technical support to employees and maintain IT resources across all locations, diagnosing and resolving hardware, software, and network issues while helping protect security, availability, and integrity of the bank’s systems and data.

Responsibilities include troubleshooting desktops/laptops/telephony/printers, setting up workstations, managing service tickets, maintaining

Qualifications

• Associate’s degree in a computer-related or business-related field or equivalent experience.
• Two years’ computer or technical support experience preferred.
• Knowledge of computer hardware and software applications and operating systems.
• Knowledge of Microsoft 365, Active Directory, Windows, iOS, and Android.
• Excellent written and verbal communication; detail-oriented; strong interpersonal skills.

Responsibilities

• Diagnose and troubleshoot desktops, laptops, telephony, printers, networks and other hardware devices.
• Assist in the setup and maintenance of remote access, antivirus and other IT related programs.
• Configure, install, and deploy new workstations and related peripherals.
• Monitor and manage IT service tickets and support calls; document reported problems, troubleshooting steps, actions taken, and final resolutions.
• Maintain a knowledge base of issues and resolution items.
• Process employee network access requests for new hires, transfers, role changes, and terminations in accordance with approved access-management procedures.
• Assist with network security measures to protect data, software and hardware.
• Monitor identified system vulnerabilities and assist with remediation, patching, documentation, and follow-up in accordance with Bank policies and established procedures.

Skills

Communication

Detail Oriented

Interpersonal Skills

Problem-Solving

Time Management

Willingness to Learn

Teamwork

Technical Expertise

Research

Resilience

Education

Associate degree or equivalent

Tools

Microsoft 365

Active Directory

Windows

iOS

Android

Job description

First Western Bank & Trust is seeking a full-time on-site Computer Technician in Alexandria, MN. You will provide technical support to employees and maintain IT resources across all locations, diagnosing and resolving hardware, software, and network issues while helping protect security, availability, and integrity of the bank’s systems and data.

Responsibilities include troubleshooting desktops/laptops/telephony/printers, setting up workstations, managing service tickets, maintaining