Bank IT Technician: Hardware, Security & On‑Site Support

First Western; Alexandria, Northern (MN, KY); Hybrid; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health benefits including medical, viz

401k with company match

HSA contribution

Disability and life insurance

Holidays, sick leave, vacation

Job summary

First Western Bank & Trust is seeking a Computer Technician for an on-site, full-time role in Alexandria, MN. The technician will diagnose and troubleshoot desktops, laptops, printers, telephony, networks, and other hardware, while supporting remote access, antivirus, and workstation deployments.

The position emphasizes security, reliability, and timely ticket resolution, with responsibilities including maintaining a knowledge base, processing access requests, and assisting with network security

Qualifications

• Associate’s degree in a computer-related or business-related field.
• Two years’ computer or technical support experience preferred.
• Knowledge of Microsoft 365 productivity applications, Active Directory, Windows, iOS and Android.
• Knowledge of computer maintenance, software support, and basic network design and troubleshooting.
• Excellent written and verbal communication skills.
• Detail oriented with strong interpersonal skills.

Responsibilities

• Diagnose and troubleshoot desktops, laptops, telephony, printers, networks and other hardware devices.
• Assist in the setup and maintenance of remote access, antivirus and other IT related programs.
• Configure, install, and deploy new workstations and related peripherals.
• Monitor and manage IT service tickets and support calls; document reported problems, troubleshooting steps, actions taken, and final resolutions.
• Maintain a knowledge base of issues and resolution items.
• Process employee network access requests for new hires, transfers, role changes, and terminations in accordance with approved access-management procedures.
• Assist with network security measures to protect data, software and hardware.
• Monitor identified system vulnerabilities and assist with remediation, patching, documentation, and follow-up in accordance with Bank policies and established procedures.

Skills

Microsoft 365

Active Directory

Windows OS

Mobile devices (iOS/Android)

Network troubleshooting

Hardware & software knowledge

Communication skills

Time management

Teamwork

Problem solving

Education

Associate’s degree in a computer-related or business-related field

Job description

First Western Bank & Trust is seeking a Computer Technician for an on-site, full-time role in Alexandria, MN. The technician will diagnose and troubleshoot desktops, laptops, printers, telephony, networks, and other hardware, while supporting remote access, antivirus, and workstation deployments.

The position emphasizes security, reliability, and timely ticket resolution, with responsibilities including maintaining a knowledge base, processing access requests, and assisting with network security