Global Technical Support Engineer - Hardware & Systems

IBM; Poughkeepsie (AR); On-site; USD 85,000 - 115,000; Full time

Job summary

IBM is seeking a Hardware Support professional to investigate client-reported issues, analyze logs, perform trace analysis, and diagnose root causes. You will work with global teams and clients to drive timely resolutions, and may participate in off-shift rotations to support worldwide operations.

You will build expertise in IBM hardware offerings, stay current with new releases and tools, and contribute to improvements that boost reliability and serviceability across product lines.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills with debugging experience.
• Experience with at least one programming language (C/C++/Python/Java).
• Excellent English communication, written and verbal.

Responsibilities

• Investigate client-reported issues using logs, tracing, and diagnostics to identify root causes.
• Collaborate with global teams and interface with clients to drive issue resolution.
• Participate in off-shift and weekend duty rotations to support global clients.
• Suggest product improvements to enhance reliability and serviceability.

Skills

Analytical skills

C/C++/Python/Java

English communication

Independent and collaborative work

Education

Bachelors in CS/CE/Engineering

Tools

z/OS

Linux

Job description

IBM is seeking a Hardware Support professional to investigate client-reported issues, analyze logs, perform trace analysis, and diagnose root causes. You will work with global teams and clients to drive timely resolutions, and may participate in off-shift rotations to support worldwide operations.

You will build expertise in IBM hardware offerings, stay current with new releases and tools, and contribute to improvements that boost reliability and serviceability across product lines.