On-Site IT Systems Analyst II: Windows, SCCM & AD

Science Technology Engineering And Mathematics; Tallahassee (FL); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

FloridaCommerce's Division of Information Technology in Tallahassee seeks a Distributed Computer Systems Analyst II to provide tier 1 and 2 support for users and systems, both in-person and remotely. The role manages helpdesk tickets, performs Windows maintenance and upgrades, deploys software and patches, and provides customer support for LAN/WAN systems, hardware, software, and mobile devices.

The incumbent will also work on special projects and contribute to operational efficiency

Qualifications

• Minimum 5 years software and hardware desktop support experience.
• Knowledge of System Center Configuration Manager (SCCM) and Active Directory (AD) Group Policy.
• Knowledge of PowerShell and batch scripting.
• Skilled in service ticket systems and HelpDesk environment.
• Must be available for on-call, overtime, and emergency situations.
• Must be able to lift at least 30 lbs and work on-site in Tallahassee.

Responsabilités

• Manage helpdesk tickets and ticket queues.
• Perform Windows system maintenance and upgrades.
• Deploy software and patches to endpoints.
• Provide customer support for LAN/WAN systems, hardware, software, and mobile devices.
• Contribute to special projects and drive operational efficiency improvements.

Connaissances

Desktop support

SCCM

Active Directory Group Policy

PowerShell

HelpDesk software

On-call availability

Outils

SCCM

Active Directory

Batch scripting

Windows administration

Description du poste

FloridaCommerce's Division of Information Technology in Tallahassee seeks a Distributed Computer Systems Analyst II to provide tier 1 and 2 support for users and systems, both in-person and remotely. The role manages helpdesk tickets, performs Windows maintenance and upgrades, deploys software and patches, and provides customer support for LAN/WAN systems, hardware, software, and mobile devices.

The incumbent will also work on special projects and contribute to operational efficiency