886376-Commerce-Distributed Computer Systems Analyst II - 40046205

Science Technology Engineering And Mathematics; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

FloridaCommerce's Division of Information Technology in Tallahassee seeks a Distributed Computer Systems Analyst II to provide tier 1 and 2 support for users and systems, both in-person and remotely. The role manages helpdesk tickets, performs Windows maintenance and upgrades, deploys software and patches, and provides customer support for LAN/WAN systems, hardware, software, and mobile devices.

The incumbent will also work on special projects and contribute to operational efficiency

Qualifications

• Minimum 5 years software and hardware desktop support experience.
• Knowledge of System Center Configuration Manager (SCCM) and Active Directory (AD) Group Policy.
• Knowledge of PowerShell and batch scripting.
• Skilled in service ticket systems and HelpDesk environment.
• Must be available for on-call, overtime, and emergency situations.
• Must be able to lift at least 30 lbs and work on-site in Tallahassee.

Responsibilities

• Manage helpdesk tickets and ticket queues.
• Perform Windows system maintenance and upgrades.
• Deploy software and patches to endpoints.
• Provide customer support for LAN/WAN systems, hardware, software, and mobile devices.
• Contribute to special projects and drive operational efficiency improvements.

Skills

Desktop support

SCCM

Active Directory Group Policy

PowerShell

HelpDesk software

On-call availability

Tools

SCCM

Active Directory

Batch scripting

Windows administration

Job description

This Distributed Computer Systems Analyst II position is part of the Service Desk team at FloridaCommerce's Division of Information Technology in Tallahassee, providing tier 1 and 2 technical support for users and systems both in-person and remotely. The role manages helpdesk tickets, performs Windows system maintenance and upgrades, deploys software and patches, and provides customer support for LAN/WAN systems, hardware, software, and mobile devices. The incumbent will also work on special projects and contribute to operational efficiency improvements.

Key qualifications

• Minimum 5 years software and hardware desktop support experience
• Knowledge of System Center Configuration Manager (SCCM) and Active Directory (AD) Group Policy
• Knowledge of PowerShell and batch scripting
• Skilled in service ticket systems and HelpDesk environment
• Must be available for on-call, overtime, and emergency situations
• Must be able to lift at least 30 lbs and work on-site in Tallahassee