On-Site IT Support Technician: Windows & 365 Expert

Socket.dev; Kansas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Disability insurance

AD&D coverage

Job summary

KBP Brands is seeking an experienced IT Support Technician to provide front-line technology support for our Home Office and field teams in Leawood, Kansas. This role focuses on Tier 1 end-user support, including Windows troubleshooting, Microsoft 365, and account administration.

The ideal candidate will have 3+ years of hands-on IT support, strong customer-service skills, and the ability to independently resolve common issues while knowing when to escalate more complex concerns.

Qualifications

• 3+ years of hands-on IT support, service desk, or desktop support experience.
• Experience with Active Directory and Microsoft Entra ID.
• Experience with Microsoft Intune and Windows Autopilot.
• Strong Windows 11 troubleshooting and Microsoft 365 support experience.
• Networking fundamentals: DNS, DHCP, IP addressing, Wi‑Fi, and VPN.
• Experience with ticketing/ITSM platforms.
• Excellent customer-service and communication, organization, and documentation skills.
• Associate degree in IT or related field; bachelor’s degree preferred.
• On-site in Leawood, KS with occasional after-hours support.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide Tier 1 IT support for Home Office and field users, from intake to resolution.
• Troubleshoot Windows 11 devices, printers, Wi‑Fi, VPN, and connectivity issues.
• Support Microsoft 365: Outlook, Exchange Online, Teams, SharePoint, OneDrive.
• Administer user accounts in Active Directory and Entra ID, including MFA resets and licensing.
• Deploy and support Windows devices with Intune and Autopilot.
• Assist with iOS devices, device enrollment, and app management.
• Triage phishing and Defender alerts; escalate security concerns as needed.
• Document support processes and maintain knowledge resources.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Education

Associate degree in IT or related field

Bachelor’s degree preferred

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Windows Autopilot

Windows 11

Exchange Online

Job description

KBP Brands is seeking an experienced IT Support Technician to provide front-line technology support for our Home Office and field teams in Leawood, Kansas. This role focuses on Tier 1 end-user support, including Windows troubleshooting, Microsoft 365, and account administration.

The ideal candidate will have 3+ years of hands-on IT support, strong customer-service skills, and the ability to independently resolve common issues while knowing when to escalate more complex concerns.