On-Site IT Support Technician (Plant & Office)

Combined Metals Company; Hampshire Township (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

Combined Metals Company is seeking a hands-on IT Support Technician to deliver on-site support for our northern Illinois locations, serving as the primary deskside contact for office and plant users. You will troubleshoot software and hardware, manage tickets in Freshservice, and support Microsoft 365, Entra ID, Intune, and Exchange Online while assisting with shop floor IT equipment.

This role requires 4–6 years of IT experience, strong communication, and the ability to work independently in a

Qualifications

• 4–6 years of IT support experience.
• Hands-on troubleshooting across hardware and software.
• Experience with Freshservice or similar ticketing system.
• Strong communication and customer service skills.
• Ability to work independently in a dynamic environment.

Responsibilities

• Provide deskside and on-site IT support for end users.
• Manage hardware: desktops, printers, shop floor devices.
• Support plant operations and manufacturing IT needs.
• Administer Microsoft Entra ID, Intune, 365, and Exchange Online.
• Document tickets in Freshservice and keep CMDB data.
• Initial network diagnostics and escalation as needed.

Skills

End-user support

Troubleshooting

Ticketing system

Communication skills

Independent worker

Tools

Freshservice

Microsoft Intune

Entra ID

Microsoft 365

Exchange Online

Job description

Combined Metals Company is seeking a hands-on IT Support Technician to deliver on-site support for our northern Illinois locations, serving as the primary deskside contact for office and plant users. You will troubleshoot software and hardware, manage tickets in Freshservice, and support Microsoft 365, Entra ID, Intune, and Exchange Online while assisting with shop floor IT equipment.

This role requires 4–6 years of IT experience, strong communication, and the ability to work independently in a