On-Site IT Support Technician — Deskside & Plant

Combined Metals; Hampshire Township (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Combined Metals seeks an on-site IT Support Technician to maintain deskside and plant-floor IT support across northern Illinois. You’ll resolve hardware, software, and network issues, manage tickets in Freshservice, and collaborate with ERP and infrastructure teams to minimize downtime.

Ideal candidates have hands-on experience with Entra ID, Intune, and Exchange Online, and excel in fast-paced, customer-facing environments on a mixed office and manufacturing floor.

Qualifications

• 4–6 years of IT support experience (flexible based on skill level).
• Hands-on troubleshooting across hardware and software.
• Experience with ticketing systems (Freshservice preferred).
• Proven ability to support end users in deskside or on-site role.

Responsibilities

• Provide deskside and end-user support for office and plant users.
• Troubleshoot software, OS, and application issues.
• Maintain and service hardware (PCs, printers, shop floor devices).
• Assist with Microsoft 365 and Exchange Online tasks (Entra ID, Intune).
• Collaborate with centralized IT teams for escalations and config changes.
• Document and close tickets in Freshservice; keep CMDB data updated.

Skills

Deskside Support

End-User Support

Freshservice

Microsoft 365

Entra ID

Intune

Customer Service

Tools

Entra ID

Intune

Exchange Online

Microsoft 365

Job description

Combined Metals seeks an on-site IT Support Technician to maintain deskside and plant-floor IT support across northern Illinois. You’ll resolve hardware, software, and network issues, manage tickets in Freshservice, and collaborate with ERP and infrastructure teams to minimize downtime.

Ideal candidates have hands-on experience with Entra ID, Intune, and Exchange Online, and excel in fast-paced, customer-facing environments on a mixed office and manufacturing floor.