On-Site Plant IT Support Specialist

ITW Sexton; Decatur (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

3 for 1 gift match

Job summary

Illinois Tool Works, Inc. in Decatur, AL is seeking an IT Support Specialist to maintain on-site IT operations and end-user support for a bustling manufacturing facility.

You will serve as the primary technology contact for the plant, troubleshoot desktops, mobile devices, printers, and plant-floor systems, and coordinate with regional teams for escalated issues. This role requires strong prioritization, customer service, and the ability to work in a fast-paced production environment with

Qualifications

• 4+ years of IT support, systems administration, in a manufacturing environment.
• Associate or bachelor’s degree in information technology or equivalent experience.
• Experience supporting Windows endpoints, laptops, mobile devices, and user productivity systems.
• Experience troubleshooting networking issues, including Wi‑Fi, switching, VPN, and connectivity problems.
• Experience working with IT ticketing systems and remote support tools.
• Strong troubleshooting, customer service, and problem‑solving skills.

Responsibilities

• Serve as the primary on-site IT contact for the manufacturing plant.
• Provide day‑to‑day support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.
• Manage incident resolution and service requests through the IT ticketing platform.
• Prioritize issues impacting production and plant operations with a high sense of urgency.
• Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.
• Support manufacturing‑adjacent technology, including handheld computers, wireless devices, barcode systems, and plant connectivity issues.
• Troubleshoot Wi‑Fi connectivity and endpoint issues impacting plant-floor operations.
• Partner with production, operations, quality, and maintenance teams to minimize downtime caused by IT issues.
• Act as the on-site liaison for technology-related production interruptions.
• Create user accounts, perform basic troubleshooting, and elevate issues to regional ERP experts
• Administer endpoint management, patching, and remote support tools.
• Support endpoint security platforms, including MFA, endpoint detection and response, DNS/web filtering, vulnerability remediation, and privilege management.
• Perform routine maintenance, device imaging, software installation, upgrades, and replacement activities.
• Manage local inventory of IT hardware and accessories.

Skills

Windows endpoint support

Network troubleshooting

IT ticketing systems

Manufacturing IT

Customer service

Education

Associate degree in Information Technology

Bachelor's degree in Information Technology

Tools

Remote support tools

VPN

Job description

Illinois Tool Works, Inc. in Decatur, AL is seeking an IT Support Specialist to maintain on-site IT operations and end-user support for a bustling manufacturing facility.

You will serve as the primary technology contact for the plant, troubleshoot desktops, mobile devices, printers, and plant-floor systems, and coordinate with regional teams for escalated issues. This role requires strong prioritization, customer service, and the ability to work in a fast-paced production environment with