On-Site IT Support Technician - Level 2

The Boeing Company; Bingen (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Boeing Company in Bingen, WA is seeking a Level 2 IT Support Technician for a 12-month onsite contract. You will deliver end-user IT support, troubleshoot issues, and coordinate with senior staff to ensure smooth operations in a fast-paced environment.

Key responsibilities include submitting clear issue documentation, assisting with AV setups, and training new employees on workstation and account setup. On-site work is required in Bingen, WA.

Qualifications

• Associate degree in a relevant discipline is required.
• At least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills.
• Clear verbal and written communication; collaborative abilities.

Responsibilities

• Respond promptly to IT service requests, providing support per guidelines.
• Troubleshoot hardware, software, and network issues with effective fixes.
• Escalate and coordinate complex issues to higher-level teams.
• Document the resolution process for all help desk requests.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and common concerns.
• Support AV setup for meetings as required.
• Provide basic IT training for new employees, including workstation setup.

Skills

Customer service

Time management

Verbal & written communication

Interpersonal skills

Troubleshooting

Education

Associate degree in IT or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ticketing systems

VPN technologies

Imaging/deployment tools

Job description

The Boeing Company in Bingen, WA is seeking a Level 2 IT Support Technician for a 12-month onsite contract. You will deliver end-user IT support, troubleshoot issues, and coordinate with senior staff to ensure smooth operations in a fast-paced environment.

Key responsibilities include submitting clear issue documentation, assisting with AV setups, and training new employees on workstation and account setup. On-site work is required in Bingen, WA.